Or:
I nternet
S ervice
P eril
What can possibly go wrong, right? Wrong.
Once you get past the inept political posturing. Fibre to Node. Wireless. Fibre to the premises. And what now you’re trying to work from home, and your kids are home too. Trying to study online. And what! Now you expect it work!
You crazy!
Well that's infrastructure taken care of. (laughed out loud)
Now lets get down to ISPs. These are the service providers who bring it all to your door. They rent band width off NBN Co, and bill the customer, you. It’s simple isn’t it. Laughed out load again. The first thing to remember, in all this. “We give higher speed, blah, blah. It’s all coming through the same network, it’s all the same cable. It belongs to NBN Co, not your ISP.
Now, I decided I need a bigger data allowance, unlimited. My current ISP won’t come to the party on cost. So I make the decision to change. “Oh that will cost you $150.00 in termination fee!” I’ve been with them more than a year. Long story short I contact the Telecommunications Ombudsman. Late Friday afternoon. I get an almost instant response. He contacts my ISP. All of a sudden there is no contract. I can terminate any time I like, 24 hours notice, no termination fee. Sorted in under an hour. What tells me the Ombudsman had heard that one before!
So now I’ free to find the ISP of my choice. Not hard, a known name, good price, unlimited data. But no. This guy wants me to formally, in writing, wave my rights to the Customer Service Guarantee! Under consumer law. It is actually hard to imagine how this would ever impact a retired pensioner. But! How about the arrogance of a company who thinks it should not be bound by the consumer laws of the country in which it operates. No thank you, keep looking.
Here’s another one. Good price. I highly recommend you do some research on any of these ISPs before signing up. “Never got connected, can’t get my money back.” Stay away from that one. I recommend using. https://www.productreview.com.au
There’s some sad stuff out there. And there in lies the problem. ISPs have way too much power. There’s too much money in providing communication these days. We’ve moved on since 1872, Australia’s first telegraph line. It’s a different world. No one with wires and crimpers is coming out to change your line over. Some innocuous, faceless clerk at a keyboard will hit a few keys, and your bill will pass from one ISP to another. And then another arsehole can wreak havoc with your credit card, screw up your email address, and keep you awake at night. Wondering if in the morning you might have a connection, your phone will be live once more. Will you be able to watch the next Grand Prix. Keep up with the news.
ISPs are a bunch of lying thieving rat bags who have way too much influence over government and unwarranted access to your money. Trust no one!
